In 2014, the IT area continued to improve the technological support to the main areas of the organization. IT services were extended to all hydropower plants and main substations, and the Datacenter infrastructure was consolidated after the outsourcing agreement with GMD expired in 2013. Additionally, the migration of some technological services to the cloud was started, and new applications and services were developed to improve the efficiency of business processes. IT also played an active role in the moving of the administrative office with the implementation of the IT infrastructure, including the construction of a state-of-the-art Datacenter in compliance with strict safety technical standards, where all ITC solutions are housed.

In September, the IT and Telecommunications areas, reporting to the Administration and Finance Management and the Operations Management, respectively, were integrated into a single area referred to as Information and Communications Technology (ICT). The creation of this area brought about changes to the organization structure, with the formation of key areas to improve the control of technological activities in order to provide adequate support across the organization. As from September, the ITC area is composed of the following areas:

• Service Desk
• Data Center Operations
• Application Development
• Networks and Communications
• Information Security
• ICT Projects

The main achievements in 2014 are the following:

1. Internal consolidation of the IT infrastructure, with the improvement of the support capabilities to the business processes.
2. Consolidation of some IT services in the cloud, with the improvement of information access capabilities and availability of some business services.
3. Implementation of the IT infrastructure of the new administrative office in Lima, with the activation of all necessary IT services to maintain the operating continuity of the organization. This activity resulted in significant savings for the organization by reducing costs for the following concepts: fee to the Ministry of Transportation and Communications (for not using one of the relay stations), monthly lease of the space in the building where this station was located, electricity bill and preventive maintenance.
4. Implementation of the Service Desk in order to resolve IT issues in the organization. This was also the result of the expiration of the outsourcing contract with a local provider until November 2013.
5. Implementation of a state-of-the-art Datacenter following international technical and security standards, which houses the company’s IT infrastructure.
6. Implementation and improvement of the wireless connectivity at Mirahuay, La Oroya HPP and Yaupi HPP.
7. Optimization of the bandwidth and main communication links (Statkraft’s microwaves) and backup (Telefonica’s satellite service) at the Cahua HPP, with the implementation of the structured system, and separating the industrial network from the corporate network.
8. Bandwidth usage optimization, both for the industrial and corporate networks, at the Yaupi HPP, Cahua HPP, Malpaso HPP, La Oroya HPP and office in Lima, with the implementation of new multiplexer systems.
9. The logistics process was started to award the project to provide the Paragsha I and Excelsor Substations with an optimum main communication link (optic fiber) in compliance with the Technical Standard for sending signals to COES.
10. The availability for sending signals to the Control Center and COES was improved to 89.2% as of December 2014. The ICCP failures of COES and Telefonica’s mass outages caused by third parties were not included.
11. Finally, for the Cheves Project:
    • A supplementary means of communication was implemented with the installation of a portable satellite system.
    • The cellphone signal coverage inside the Powerhouse tunnel, and at the Picunche, Checras and Huaura dams was improved.
    • The Mirahuay 3 office and the Lima office were integrated for the provision of phone, data and internet services to personnel. The optic fiber link in Cheves HPP – Huacho Substation was extended with an 8 Mbps bandwidth. This, in turn, is used as a communication backup for users located in Mirahuay 2.